Help & Support

You can reset your password by following the link below and providing some additional information. You'll then receive an email to help complete the process.

(Please check your junk or spam folder in case the email arrives there.)

sCloud is currently available for **Android devices** and accessible via an **internet browser** on any device. You can download the official sCloud app from the Google Play Store:

sCloud for Apple iOS will be coming soon!

There is **no file type limit**! sCloud allows you to upload any file type to your cloud storage.

**YES, sCloud is completely FREE to use** for uploading, downloading, and viewing your files. We also offer premium services that unlock extra features like file syncing, backup/restore, API access, and more.

You can find more details about our premium features and services here.

sCloud offers an impressive **500 TB (Terabytes)** of storage for premium accounts.

sCloud takes **security and privacy very seriously**. You can find out more about the extensive security measures we implement here.

Yes, this feature will be possible in our **next software update!**

Click here for more information on our latest news and updates.

Yes, sCloud's API is available as a **premium feature**. You can find your API keys in your account section on my.scloud.live or within the app.

Find more info on the sCloud API here.

We are currently implementing our web hosting service. It will be rolled out by the end of March 2026 for premium users only.

*(Note: The date "March 2026" seems to be in the past. You might want to update this to reflect current status or future plans.)*

Several factors can prevent successful data uploads to your sCloud account. Here are some common reasons:

1. Invalid Username: While sCloud systems typically prevent invalid usernames during sign-up, older systems allowed email addresses as usernames. If you have such an account, you might experience upload issues and should change your account name accordingly.
2. Permission Access (Android): On Android devices, sCloud requires specific permissions to access your file system. If these permissions are not enabled, the app cannot upload data. Ensure the required permissions are granted.

First, ensure you've enabled necessary **permissions** within your app settings. The sCloud app requires access to your device's storage to upload files without issues. Depending on your app version, you might be prompted to allow permissions automatically upon attempting to upload.

Premium users can also utilize **sCloud's API** as an alternative to the app for uploads and much more. Find more info on sCloud's API here.

You can upgrade your account using our secure payment link, powered by Stripe. Please **sign in to your sCloud account** before proceeding with the upgrade: